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Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement Publisher: AMACOM | ISBN: 0814471846 | edition 2003 | PDF | 206 pages | 13 mb
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma: * Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective.
Download from Hotfile http://hotfile.com/dl/39742593/a7edd32/0814471846.rar.html
Policy Technologies for Self-Managing Systems Policy Technologies for Self-Managing Systems Publisher: IBM Press; 1 edition (October 20, 2008) | 240 Pages | ISBN: 0132213079 | PDF | 14 MB
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