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21 Ways to Defuse Anger



21 Ways to Defuse Anger

21 Ways to Defuse Anger and Calm People Down by Michael Staver
Careertrack | ISBN: 1559777036 | 1997 | MP3 |Audio | 172 Mb


Author Michael Staver explains to the listener how to keep himself/herself calm when provoked by an angry party and how to sidestep angry reactions, such as sarcasm and personal attacks, and focus on the issues at hand. Staver also discusses what to do immediately when hostility flares up.

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